Our staff are the heart of our company. They are all carefully selected through a rigorous recruitment process. This includes: an Enhanced DBS (Disclosure and Barring Service) check, face to face interviews and training.
The qualities we look for in our staff are compassion, respect, commitment, understanding and a friendly attitude. We have people working for us from a range of ages and backgrounds but the one thing they all share is a willing approach and a readiness to adapt to the particular circumstances of our clients.
Our staff are very important to us and are continually supported throughout the year with a staff training and development programme.
All our Staff are trained to CQC Standards.
Victoria Walker – Registered Manager/Company Founder
My name is Victoria Walker, I am the Managing Director and Registered Manager of Continuity of Care Services. I fell into care in 2008 and have never looked back. I have previous experience as a Registered Manager and Director working for another company, but set up Continuity in April 2016, taking with me my ethos and the need to drive forward a change in the care industry!
Trish Henley – Care Coordinator
I started my working life as a Mental Health Nurse at oakwood psychiatric Hospital in Barming, I found it extremely challenging but loved every minute. I eventually left to have my children. I have since worked in a nursing home / residential home, run a pre-school for a few years and many other adventures along the way. I now work for Victoria Walker and have done for most of the past 8 years being in various rolls within her company. My role as a Care Coordinator is both challenging and rewarding. I often have to think on my feet, and adapt to many situations in order to ensure we continually keep the company ethos of Your Time, Your Team, Your Life. When I’m not behind my desk, you can see me out with the rest of the team helping to support, or even dropping in to see our families. Couldn’t ask for more.
Jacqui C – Field Care Supervisor
In my role of Field Care Supervisor I carry out welfare checks on the staff to make sure they are ok. I want them all to know I am there if they need me. My meetings can be face to face over a coffee or via telephone call. I have been in care for many years and started with Continuity in 2018, starting myself as a Personal Care Assistant. My other roles include assisting families, I have the on call phone which keeps me busy but I really enjoy this side to my job role as well. I also work closely with the Assistant Care Coordinator and the Managing Coordinator to ensure we have great communication from the office to staff out in the field.
Helen Hudson – Care Compliance Administrator
My name is Helen Hudson, I have worked for Continuity Care services for 2 years after a career as a dental nurse for 20 years. I started as a carer then after 6 months I was promoted to senior carer where I studied for and completed my NVQ level 3.
In June 2021 I was given the position of Care Compliance Administrator as well as carrying out some care calls – which I thoroughly enjoy.
I am looking forward to my new role and learning all i can about the compliance side of the business.
Chloe Roberts – Recruitment and Training Manager
I’m the HR and Training Manager at Continuity of Care Services. I started my CCS journey in 2017. Since starting I have created the HR and Training Department working closely with our Lead Trainer, Jennifer.
Day-to-day my role is varied however you will mostly see me during interview stage, scheduling training and at your 6-8 weekly review meetings.
My other role within the company is being a GDPR and Well-being Champion as well as CCS’s Mental Health First Aider.
My achievements since joining Continuity has been runner up at Kent Women in Business Awards under the Young Women in Business category as well as successfully supporting staff members gain their level two or three qualifications in Health and Social Care.