“I am unable to express how impressed I have been with Vicky and her team. It was clear on the first meeting that Vicky truly believes in the care of those that need her services. A trait that echoes throughout her entire staff. At extremely short notice, they have all pulled together to provide practically 24hr a day care for my mother. My father is currently in hospital, my partner was in also so it has been extremely trying times. I could not recommend enough these wonderful people, to anyone who finds themselves in need of assistance.
Thank you again.”
“Over time I have grown to have complete trust in Vicky and the team. They have been flexible, capable, and forgiving of my more frustrating moments. They actually CARE, something that is depressingly rare in ‘the care industry’ and having been looked after for over 20 years I’ve seen a decent number, Continuity is equal first with just one other, sadly now defunct.”
A.K. happy CHC Funded service user.
“Relatives and staff spoke highly of the registered manager who was committed to providing a high quality service to people. The registered manager had developed links with the local community to raise the profile of health and social care, and the benefits of working within the industry. Systems were in place to monitor the quality of the service being provided to people through regular checks and audits.”
Been a long time since we’ve spoken, but I personally would like to say, it’s really appreciated that you have brought two new staff, ie Nikki and James on board to support Jennifer and the team, I feel its good to have fresh input and opinions to the team, sometimes from the inside of a situation you can’t always find a solution as we are you to close, I look forward to hearing what suggestions they have, I truly feel that this External professional support, will benefit the team, which in turn will benefit SA, so thank you.
This company has provided 24/7 care for the last two and a half years via NHS CHC. The patient lives in her own home and suffers from very complex physical, communication and mental health needs. They have trained, built and maintained a team of 10 staff in very challenging circumstances. Throughout
they have provided a reliable and totally person-centred approach and have, without doubt, enabled her continuing progress towards recovery. Staff are kind, positive, caring and professional. The owner is strongly committed to providing continuity of care and to developing and tailoring support to meet this patient’s very individual needs. In my experience with a number of other care companies, they are exceptional. I would strongly recommend exploring how they might be able to help. If they can, then you are very lucky.