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Quality Assurance
We’re proud to say that our company is rated ‘Good’ in all areas. This achievement reflects our commitment to delivering tailored, consistent, and above all, person-centred care. Our pride for our team is immeasurable.
But we’re not stopping here—our eyes are set on achieving an ‘Outstanding’ rating. To keep growing and improving, we bring in an independent company twice a year to review our policies and processes, ensuring we’re always on the right track.
We know how important it is to stay connected with our clients, but additionally their loved ones. We send out questionnaires twice a year, listening to their feedback and using it to enhance the care we provide.
There are five questions we ask of all care services. They’re at the heart of the way we regulate and they help us to make sure we focus on the things that matter to people.
What are the Key Lines of Enquiries?
We ask the same five questions of all the services we inspect:
Are they safe?
Safe: you are protected from abuse and avoidable harm.
Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people’s needs?
Responsive: services are organised so that they meet your needs.
Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.