Our Privacy
Policy

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any details provided through contact forms or mailing list sign-ups.
• Website Usage Information: IP address, browser type, and usage statistics through cookies and analytics tools.
• Comments: If you comment on our site, we collect data shown in the comments form, your IP address, & your browser user agent to detect spam.
• Embedded Content: Content from other websites (e.g., videos, images) may collect data and use cookies as if you were visiting that external site.

We use your data for the following purposes:

• To respond to enquiries or provide information you’ve requested.
• To improve our website and personalise your experience.
• To manage subscriptions to our mailing list and send updates, newsletters, or other relevant communications.
• To monitor website performance through analytics tools.
• To detect and prevent fraud or malicious activity.

Cookies are small files stored on your device that help us improve your experience. We use cookies to:

• Remember your preferences on the website.
• Analyse website traffic and user behaviour through Google Analytics.
• Improve website performance and functionality.
• You can disable cookies through your browser settings. However, some features of the site may not function properly without cookies.

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to help us manage our website or deliver services, such as:

• Website hosting providers.
• Email marketing platforms.
• Analytics tools like Google Analytics.
• All third parties comply with data protection regulations and are only given the data they need to perform their services.

• Contact Form Submissions: Retained for six months.
• Analytics Data: Retained for up to 26 months to improve our services.
• Comments: Retained indefinitely unless you request removal.

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.

Correction: Request that we correct or update your data.

Erasure: Request that we delete your personal data (where legally possible).

Objection: Opt out of specific uses, such as receiving marketing emails.

To exercise any of these rights, contact us at office@continuitycareservices.co.uk

We implement strict technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including:

• SSL encryption for secure data transmission.
• Secure servers to store personal information.
• Regular reviews of data security practices.